Frequently Asked Questions
Everything you need to know about your pickleball gear and orders.
What is the shipping timeframe for my order?
We typically process and ship orders within 1-2 business days. Standard shipping within the US usually takes 3-7 business days depending on your location.
Do you offer a warranty on your pickleball paddles?
Yes, all Honolulu Pickleball Company paddles come with a 6-month limited warranty against manufacturer defects to ensure you play with confidence.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please note that used paddles cannot be returned unless there is a confirmed manufacturing defect.
How do I choose the right paddle for my skill level?
We offer a variety of weights and core thicknesses. Generally, beginners prefer lighter paddles for maneuverability, while advanced players often choose heavier paddles for increased power.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer bulk discounts for clubs or teams?
Yes, we love supporting the pickleball community! Please contact our support team directly for information regarding bulk pricing for clubs, tournaments, or team orders.